Our 100% satisfaction guaranteed policy ensures that you can return unused items in their original condition and packaging within 30 days for an exchange or prompt refund.

Products must be returned unworn, unwashed, in their original condition and with all tags attached. Please let us know your order number from the confirmation email.

We reserve the right to refuse returns that show signs of wear or do not meet the above criteria.

For instructions on how to ship the returned products, refer to the email received after placing the return request.

Please note that original shipping fees, duty paid or any other associated costs are non-refundable, and return postage/costs are the customer’s responsibility unless the return is caused by quality problems.

Note that refunds can take up to 2-3 business days to appear on your bank account due to varying processing times of financial organizations. You can always contact us for any refund question at our website.

General Return Process

• Step 1: Get in touch with our customer support representatives at [email protected] to respond to any queries you may have and to explain why you are returning.
• Step 2: Our customer service representative will provide you with return instructions and confirm the return address.
• Step 3: Send the returned items back to the specified return address, making sure they are packed fully. Please save the appropriate proof of postage and make sure your things are securely wrapped.

Costs

• Your return charge will be subtracted from your refund for returns made internationally. Refunds will only be handled if the items you utilize for a return arrive in our warehouse. If they don't, you'll need to file a dispute with the carrier. For orders that exceed the customs threshold, you can be required to pay a custom duty charge and be subject to importation.

Order Cancellations

• We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out.
• Please submit a help ticket from Contact Us if you decide to cancel the order.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If you are approved, the refund will be provided to the original method of payment within 2-3 working days.

If you haven't received the refund within 2-3 working days, please check your account again. It may take some time before a refund is official posted. If you've done all of this and you still have not received your refund, please contact us at [email protected].

Policies

• It is recommended that you use a traceable delivery method for all returns to ensure your delivery is safely returned to us. We are not responsible for any loss or damage to parcels returned to us.
• All purchases (except Final sale/Clearance item(s),Free Gift, Swimwear, Underwear, Panties and Accessories) can be returned within 30 days after you have received the last package of your order. Note:You must email us a picture showing the problem/defect after submitting the return request online.
• Return packages should be authorized. Any return request not authorized by the customer service will not be honored. Note:Item(s) must NOT be returned to the address on the package you received. That is not our return address and will affect the processing of your return.

Non-returnable items:

Sale items and product damage/loss caused by the consumer are unfortunately not returnable.

Exchanges

Returning the item you have and making a fresh purchase for the desired item after the return is accepted is the quickest way to be sure you get what you want.

If there is anything else that is unclear, please contact our customer service team for return instructions and return address.

Thank you again for your trust and support in us.

Sincerely,

Email:	[email protected]
Company Name:	ACCESS TO THE WORLD NETWORK TECHNOLOGY LIMITED
Company Address:	Flat 1512,15/F,Lucky Centre，No.165-171 Wan ChaiRoad, Wan Chai, HONG KONG (this is not a returning address)
Return Warehouse Address:	please contact our customer team for help